CudaEye FAQs
Q) How do I change what cameras I see?
A) CudaEye uses panels to display from 1 to 8 cameras at a time. When you add a new camera, it will appear in the upper left corner of your initial panel. To change panels, click on the arrow icons on the left and right edges of the screen. If you want to change the grouping of cameras use the CONFIGURE CAMERA PANELS button in the lower left of the screen. For more information, see the Using Panels guide.
Q) How do I view my video on a mobile phone?
A) To use CudaEye Mobile, point your mobile browser at m.cudaeye.com. You may need to adjust the configuration for optimal performance and compatibility with your particular device - click on the configure button at the bottom of the CudaEye Mobile page.
Q) How do I find the video for something that happened a while ago?
A)
CudaEye has three navigation tools to help you. If you are looking for something from several days ago, yhe BarView (slides up when you mouse to the bottom the screen) allows you to navigate to the right day/time region in a single click. Once you are close to the time in question, the DashView provides a summary of camera activity on multiple cameras at a point in time. You can change the time point displayed using the arrow keys, clicking in the timeline, or dragging the playhead across the screen. Once you have selected the camera to review and the approximate time, the ThumbnailView fills your screen with event images so you can pick the right one to review. Get to the thumbnail view by clicking on the image strip icon at the bottom of the camera control or double clicking on the camera timeline.
Q) How do I monitor what is going on right now?
A) NOW mode is a powerful monitoring tool. CudaEye cameras record representative images each time something changes in front of a camera - for example a picture of each person that walks by your camera. In NOW mode, CudaEye displays and highlights the image on your screen a few seconds after it is captured. With a glance you can keep track of what is going on. If you want to see more, click on the image to review the complete video event. NOW mode is the default view when you launch CudaEye.
NOW mode uses minimal bandwidth, not much computer power. Many people keep CudaEye up in NOW mode at all times, providing a real-time connection to the monitored area.
Q) How do I get a live video stream?
A) Just click on the GO LIVE button. You can find it at the bottom of camera control by moving your mouse over it, or in the top right of the video player. Wait a few seconds and you will see a live stream from the camera in question. And like everything you see in CudaEye, the stream will be archived for later access.
Q) How do I share recorded video or images?
A) You can download an MP4 copy of your video or JPEG of your images. The MP4s are compatible with YouTube, QuickTime, VLC, RealPlayer and other major media players. The JPEGs work with anything. To download, from the video player click "DOWNLOAD".
Q) How do I save video and images?
A) Your video and images are automatically saved. Whatever you see in the user interface is stored in the CudaEye server. Each camera subscription has an associated length of archive - four weeks in the basic package. If you have something really important, mark it with a SAVED EVENT and it will be retained after the normal archive period expires. There are some limitations to this in the service agreement to prevent abuse - it is intended to allow you to save a few important events, not change your archiving plan without paying for it.