CudaEye Support

I just plugged in my camera and the LEDs are not doing the 2 second blinking pattern the manual describes, what do I do?

If the camera is showing solid LEDs or has one LED blinking and the other solid after it has gone through the alternating LED phase it is having problems connecting to the CudaEye service. The camera needs two things to connect - an IP address and the ability to reach the service - and one of these is broken.

The camera can get an IP address through three mechanisms - static, dhcp, and automatic. By default it will first try to find a DHCP server and get an address. If itfails, it will use auto detection, which listens for network traffic to determine a subnet, probes for an empty IP address, grabs a vacant address and tries to connect. This rarely fails but it can take a long time. If you think it should work (you are not blocking anything or you don't know what this is all about) you can just wait and the camera may figure it out.

Once the camera get an address, it tries to connect outbound to CudaEye (almost as if it was a browser) over ports 733, 443 (the ssl port), and then 80. If you know you are blocking or filtering all of these ports for outbound traffic, you will need to adjust your network configuration.

If the above algorithm fails, the cameras support bonjour. Launch your bonjour browser on the same subnet as the camera and you will see a bonjour client titled "Http Server on <your camera_id>". Click on it to launch the network configuration page and adjust the camera. Note if the camera is connected to the service, the bonjour page is read only. Log into the service to change network configuration.

If haven't used bonjour you may already have it. It is built into Safari. You can download it - BonjourFoxy for Firefox or Bonjour for Windows Internet Explorer

If you cannot access the camera's subnet, you can directly configure the camera using a PoE Injector. Attach your computer's Ethernet port to "In" port of the injector and the camera to the "Out" (powered) port. You will probably have to assign a static IP address to your PC temporarily. Bonjour should then find the camera and you can assign a static IP address to the camera.